Return Policy

Return Eligibility

• Return Window: Returns must be initiated within 30 days of delivery.
• Condition: Items must be unused, unmodified, and in their original condition with all original packaging, labels, and components included.
• Return Authorization Required: A Return Authorization Number (RAN) must be obtained before returning any item. Returns without an approved RAN will be refused.

Non-Returnable Items

• “For Parts Only” or “As-Is” items are final sale and cannot be returned.
• Installed, modified, or damaged items due to improper installation or handling are not eligible for return.
• Items missing essential components or original packaging may be refused or subject to a restocking fee.

How to Initiate a Return

To request a return, follow these steps:

1. Email returns@a-zapplianceparts.com with your order number in the subject line.
2. Include in the email:
   • Your full name
   • Order date
   • Reason for return
   • Photos (if applicable) showing any issues.
3. Our team will review your request within 3 business days and provide return instructions.

Shipping & Return Process

• If A-Z Appliance Parts made an error (wrong item shipped or defective item), we will cover return shipping costs.
• If the customer ordered the wrong item or no longer needs it, the customer is responsible for return shipping.
• Items must be packed securely to prevent damage in transit.
• Returned items must include the issued RAN number on the package.

Refunds & Processing

• Refunds will be issued within 5-7 business days after the item is received and inspected.
• Refunds will be credited to the original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part.

Our Right to Refuse Returns

A-Z Appliance Parts reserves the right to refuse any return that does not meet our policy guidelines or is deemed fraudulent.